FAQ
We offer the BILL ME LATER option through PAYPAL. Simply choose PAYPAL as your payment option on our secure checkout page. You will be re-directed to a PAYPAL page and you can choose the BILL ME LATER option on that page. All Layaway Plans are set up with a call to customer service. 1 888 527 9422. Just call and we will start the Layaway Plan for you. Our Layaway Plan is very simple. We charge 1/3 of the purchase price as a down payment upon processing your order. We charge your credit card an additional 1/3 of the price in 30 days, and we charge your credit card the final 1/3 of the purchase price in 60 days from the purchase date. Each segment will be a separate purchase from the original "layaway" page.
Conflict diamonds are barred entry into the United States. Yes, many companies like to claim the moral “High Ground” and proudly announce to all that they do not deal in Conflict Diamonds. Neither do we. It is illegal. We obtain diamonds ONLY from suppliers and diamond producers that are NOT involved in funding conflict and which are in compliance with United States trade law and United Nations resolutions.
A custom order is an item that is personalized or modified. Examples of custom orders are engraved items, alterations to an item at a customer's request, one-of-a-kind designs made specifically for a customer, or items set at the customer's request with gemstones not shown for the item. Items cast in a metal other than the metal that the item is pictured and listed with, and rings ordered in an unusually large (larger than 7.75) or small, (smaller than 5) size, are non returnable.
We Guarantee our pieces for one full year.
Jewelry altered in any way by an outside jeweler are NOT returnable for refund, exchange, or credit. Sizing a ring involves heating the metal to very high temperatures and damage to gemstones and the rest of a ring can happen during sizing. Our trained jewelers are accustomed to working on our merchandise and sizing rings with intricate design details. We guarantee the quality of the work done here, but we can obviously not guarantee the work of others.
Rings re-sized by anyone other than us are not eligible for a refund. If after ordering the ring in your choice of size you find it has to be re-sized, we will gladly re-size it for you for a modest fee, plus shipping.
We will charge you nothing because we are making the ring in you finger size.
We will set any combination of gemstones, into any of our pieces, as a custom order. We have our own factory, so you can personally design a unique customized fine jewelry piece. For any questions you may have please contact us via e-mail(info@dacarli.com) or telephone (888 527 9422), with your request.
We will send an appraisal valid for insurance purposes for an additional $50.00, Including images.
We have a “Diamond Buying Guide” with very helpful buying tips. In it you can find helpful illustrations and facts not readily available online. We offer real world guidance, not just the same old “Four C’s” available from the G.I.A. and their website, at "http://www.gia.edu". Their website is very helpful if you want to learn a little about the “Four C’s”. In the real world, not everyone can afford laboratory certified diamonds, and in our Diamond Buying Guide, we explain the benefits of buying online and diamond quality.
All shipments from Dacarli are sent fully insured via the United States Postal Service or other insured carriers. Orders sent to addresses other than those on the credit card company's files may not be approved.
Everything is shipped fully insured.
Dacarli will email you a confirmation.
We welcome telephone calls from our customers and would be happy to assist you in placing the order on the website. If you are familiar and comfortable with ordering items on the internet, our shopping cart is easy to use. Two simple steps and your order is finished.
Absolutely! Customer satisfaction is our highest priority! We put a great amount of effort into making sure that our descriptions and photos accurately represent the fine jewelry pieces we offer for sale. We stand behind the quality and value of every item offered in our fine jewelry collection and we guarantee satisfaction with any item purchased from us, by delivering high quality, defect free merchandise. It is for this reason we are glad to offer a MONEY-BACK return policy for 30 days from the time we have received your order. Exceptions can be found on our returns page, and terms and conditions page. To return an item, simply call customer service and ask for a return authorization number. Ship the item to us, insured, and we will promptly process a refund.
