Factory Direct Prices
1(888) 527-9422
Factory Direct Prices
1(888) 527-9422

Returns

We are very confident that our fine jewelry will meet  your expectations.  However, you may return your order within 30 days from the date of shipment for a refund or exchange.
Returning Your Order

Please follow these steps to return or exchange your jewelry item(s):


Contact Customer Service by email only to request a Return Authorization Code for your return.
Send your item and original invoice to us by an insured courier (UPS or registered mail only) and retain the tracking number for your records.  We are not responsible for items lost or damaged while shipping.  Please do not write "jewelry" or any other jewelry related words on the outside of the package.
 
Send Your Package To: HIR Industries Dacarli
1953 North Federal Highway
Boca Raton, FL 33432
Attention: Howard
  A refund or customer credit (for exchanges) will be issued within 10 business days •Canceling an order prior to it being shipped will be subject to a fee

Returns and Exchanges are subject to the following restrictions:

The original Invoice and any certificates or appraisals must accompany the returned item.
The item must be returned in its original condition, unworn and unaltered in any way.
Non-insured packages will not be accepted. Packages with no visible return authorization will be refused.
Custom orders, modified items, layaways or engraved items are not returnable.
Our shipping  costs are not refundable. Rings sized under 5 and above 8 are custom orders. Rings are subject to re-sizing fees.

Our diamonds come with Certificates from accredited organizations such as GIA Our diamonds come with Certificates from accredited organizations such as EGL USA
Our Credit Card processing is secured by Authorize.Net The Better Business Bureau gave an A+ rateing to HIR Industries DBA Da'Carli